A discussion in r/Strong_8K on September 23, 2026 documented users seeing an empty guide across clients; its author later reported that the issue was acknowledged and working again. Another user reported a guide that worked on a phone but not an Android TV. These are examples of two different failure patterns, not evidence of a permanent outage.

1. First identify what is actually broken

EPG means electronic programme guide: the schedule, titles, and times displayed beside live channels. A stream can play normally while its guide stays empty, because playback and programme metadata are separate functions.

Write down when the problem began, the affected apps and devices, and whether live playback still works. This saves time if you need to contact support.

2. Refresh the guide once, then read the result

1. Open the player’s EPG or TV Guide settings and use its update or refresh action. Menu names differ by app and version.
2. Confirm that the correct EPG source is enabled and assigned to the relevant playlist. If you maintain several playlists, do not assume the app paired the right feed automatically.
3. Allow the update to finish and note the message: a network error, an authentication error, or “updated for 0 channels” suggests different causes.
4. Check the device date, time, and time zone. An incorrect clock can make otherwise valid listings appear at the wrong time.

3. Compare the same account on another device or player

If the TV guide works on your phone but fails on your Android TV while both use the same Wi-Fi, inspect the TV app first: EPG source assignment, app update, saved guide data, and the device clock. If the guide is blank everywhere at the same time, a shared guide feed or upstream problem becomes more plausible. This comparison is a diagnostic clue, not a guarantee.

Test one change at a time. Note what you changed and whether it helped. Avoid copying a private playlist URL into a public forum, a screenshot, or an unknown “EPG checker”: it may contain your username, password, or access token.

4. If the guide is blank everywhere, check the feed

For an authorized XMLTV feed, the useful question is whether it currently includes programme entries, not just a list of channels and logos. If you have safe, approved access to inspect your own feed, look for the presence of programme data or ask the account provider to verify it. Never publish the complete feed address: query parameters may carry credentials.

If the guide feed contains channels but no programme data, repeatedly refreshing TiviMate or changing the TV’s DNS is unlikely to create schedules that the source has not supplied. Report the time, region, affected playlist, and the fact that multiple devices show the same result to your provider or panel support. A recent community example followed this pattern and was later resolved, but a new incident should be checked on its own merits.

5. If only some channels are blank, check coverage and matching

When a guide refresh succeeds but selected channels still say “No Information,” the feed may have no schedule for those channels, or the player may be unable to associate the guide entry with the channel. Names, IDs, and time zones can all affect what you see. Check whether a working channel and a blank channel belong to the same group and compare the player’s manual EPG mapping options if they exist.

For people managing their own licensed channel metadata, a verified guide source and consistent channel IDs make support easier. Do not promise a complete schedule based only on an EPG URL: guide coverage can vary by region and source. The subreddit has older examples of a single Fire TV device showing a blank guide while another device using the same account worked.

Strong 8K EPG diagnosis at a glance

A support checklist for OTT resellers

When a customer says “the guide is broken,” ask five questions before changing anything in the panel:

1. Does live playback still work?
2. Is the guide blank for every channel or only certain groups?
3. Does the same authorized account show listings on a second device?
4. What does the player report after a manual EPG refresh?
5. When did the problem start, and are other accounts affected?

Record the answers without collecting a password in a public thread. If several unrelated customers report the same sudden failure, escalate the pattern through the provider’s support channel. If one device fails, troubleshoot its app settings before changing a working configuration for everyone.

If you are new to managing accounts, our Strong 8K setup guide covers installation, while the Strong reseller panel guide explains the panel itself. Use only streams and programme data you are authorized to distribute.

Frequently asked questions

Why does my EPG say “No Information” when the channel plays?

Playback and schedule data are separate. The feed may lack a programme for that channel, the player may not match the channel ID, or a guide update may have failed.

Does “updated for 0 channels” mean my app is broken?

Not necessarily. Compare devices, confirm that the correct EPG source is assigned, and ask whether the source currently contains programme data before reinstalling anything.

Should I replace my player or my provider first?

Test the same authorized account on another device and, when possible, a second player. A problem isolated to one player points to local configuration; a problem across devices calls for a source-side check.

Can I use a different EPG source?

Only if it is compatible with your player, covers the relevant licensed channels, and you have permission to use it. Correctly matching channel IDs still matters.